Privacy Policy

“We,” “us,” and “Drive with Artie” mean the Drive with Artie brand operated by Get UpHelp Operations LLC (Oregon). Drive with Artie is an assumed business name of Get UpHelp Operations LLC, an Oregon limited liability company. Artie (Artimus) Johnson represents the brand. This site is not a dealership website and is not operated by Royal Moore Auto Center as the brand owner of this web/SMS experience, even when Artie’s day-to-day sales work happens there.

Depending on how you use the site, we may receive:

• Contact details you choose to share — name, phone, email, and notes entered into contact, ownership-help, feedback, or similar forms.
• Vehicle details you choose to share — year, make, model, mileage, VIN/stock context, the vehicle you own, or what you’re looking for.
• Recently viewed cars on this device — when you Message Artie, request a test drive, or submit a form or text from this site, the last few listings you opened on that phone may be attached so Artie knows what you were looking at. That list is not an account.
• Ask Artie chat content and context — the prompt you submit, recent in-page conversation history, the current page path, and relevant vehicle context shown to the guide.
• Voice-input audio and transcript — if you use the microphone, a short recording can be sent so it can be turned into text and placed into Ask Artie like something you typed. When that service is not configured, your browser’s speech recognition may be used instead.
• Messages you send — including texts you choose to send after a Message Artie handoff opens your own Messages app.
• Basic technical data — standard hosting/request logs such as IP address, browser/device information, requested pages, timestamps, and diagnostic information needed to run and secure the site.
• Form door counts — when a live-site form succeeds, which door it was (Message Artie, test drive, or similar), which page you were on, and which vehicle you typed. Those rows do not include your name, phone, or email.
• Public review content — if you leave a review on Google, DealerRater, or another third-party platform, that content is handled by that platform under its own policies.
• Other dealers’ posted prices — the Buyer Guide Market check can show a dated snapshot of prices nearby dealers published on their own websites. That snapshot is not Royal Moore inventory, not Artie’s quote, and not a live scrape of your request. We do not host their photos. Choosing a model in that tool stays on this page; it does not create an account.

The current public site does not require a customer account. We do not sell information from this site to lead marketplaces.

Ask Artie is an automated AI site guide, not the human Artie. When you submit a prompt, the site sends the prompt plus limited recent chat history, current page path, and relevant vehicle context to the Drive with Artie server so a response can be generated.

Depending on the site’s current configuration, that text/context may be processed by xAI, OpenAI, or an AI model accessed through Vercel AI Gateway. Vercel also hosts the application and necessarily processes web requests. These providers may process or retain request information under their own service terms, privacy policies, and account configuration.

The current application keeps the visible Ask Artie conversation in browser memory while you use the page. The application code does not save the chat transcript to browser local storage. After you send a message, Drive with Artie may also store that conversation on our servers so we can operate the guide, see what was asked, and improve Ask Artie. That store is not a login account. Email support@drivewithartie.com if you want a stored conversation deleted. A trade gathered in Ask Artie can keep the answers on this phone until you send them or start over. Separately, the site can record which trade step moved and which one stalled. That record is a step and an outcome. It is not the chat, a VIN, a phone number, or a payoff. This device may keep the last three stock numbers or VINs you looked at in browser local storage so you can copy them or ask Artie if you forgot — that list is not an account, and you can clear it from Ask Artie or the Buyer Guide. If you then Message Artie, request a test drive, or send a form or text from this site, those recently viewed cars are included so Artie knows what you were looking at. Recent messages are, however, sent again with later Ask Artie requests so the guide can follow the conversation. Infrastructure and AI providers may maintain their own service logs; this policy does not promise that those providers keep no records.

If you tap the microphone on Ask Artie or on a note, and Wispr Flow is configured, the site records a short clip in your browser and sends that audio to the Drive with Artie server, which forwards it to Wispr Flow for a transcript. The application does not save the audio clip or the transcript in its own database. If Wispr Flow is not configured, the site uses your browser’s built-in SpeechRecognition / webkitSpeechRecognition capability when that exists. In that fallback, your browser or platform’s speech service may process the audio under its own terms. The text is placed in the field you were filling. If you then send it, it is treated like something you typed.

If you tap Listen (or enable auto-speak), the text of the Ask Artie reply is sent to ElevenLabs to create speech audio, which is then returned for playback. The current Listen flow sends reply text to ElevenLabs; it does not send your microphone recording to ElevenLabs.

The separate site tour uses prerecorded audio files served with the website. Its readable chapter text and transcript do not require AI or speech generation.

Saving an Express Checkout order creates a free shopper profile using the contact and vehicle details you already entered. Until you verify a contact through its private continuation link, that profile only opens the plan saved on this device. A phone link verifies the phone number; it does not verify an email address.

While your shopper session is active, cars you view or save are stored in your garage through Supabase so you can return to them. We keep up to 12 recently viewed cars and 50 saved cars. You can forget recent cars, remove saved cars, and sign out from Your garage. Sign-in sessions expire after 30 days; email or requested text sign-in links expire after 15 minutes.

After you verify your email, we can connect an existing VIP identity with the same confirmed email and show confirmed vehicle purchases. Creating a shopper profile does not enroll you in marketing, authorize a credit inquiry, award VIP rewards, or confirm a purchase. Existing VIP membership and reward rules continue to apply. Email support@drivewithartie.com to request correction or deletion of records we control.

Tapping Message Artie or another text handoff may open the Messages app on your device addressed to Drive with Artie’s phone number with a prefilled note. You choose whether to press Send; opening the composer does not send the message.

There is also an optional web form at https://www.drivewithartie.com/text-opt-in. If you enter a mobile number and actively check the consent box (it is never pre-checked), the site emails Artie that number so he can text you for customer care. Submitting the form does not send a text by itself. You can use this site without submitting that form.

• Texts are customer care: buying, selling, trading, test-drive follow-up, and ownership help you asked for. Not promotional blasts.
• Message frequency varies. Typically a few replies while we help with one question.
• Message and data rates may apply under your carrier plan.
• Reply STOP to opt out of further texts from that number.
• Reply HELP for help, or email support@drivewithartie.com.
• Mobile numbers and SMS opt-in consent from the web form are not sold or shared with third parties for their marketing.

When a form says it will email Artie, the submitted fields are sent through the Drive with Artie server and delivered using Resend to the configured contact inbox. The receiving inbox and Resend may retain delivery/message records according to their settings and policies.

We use information you provide or generate through the site to:

• Respond to questions and help with vehicles.
• Generate and maintain context for Ask Artie replies.
• Create optional speech playback when you request it.
• Follow up when you ask us to.
• Send Artie a morning list of the previous day’s site-email cards when that store is connected. Texts you send from your phone are not on that list.
• Operate, secure, troubleshoot, and improve the site.
• Comply with law and protect rights, safety, and security.

Information is shared when needed to provide a feature you use or complete what you ask for. Current service categories include:

• Hosting and application infrastructure — Vercel.
• Site analytics — Vercel Analytics for page views and event names such as which form was used. Those events do not include your name, phone, or email.
• Morning hand-raise list — Vercel Blob, when connected, stores a short card (name, phone key, intent, the vehicle you typed, and the page) from site email forms, and from a form where you already typed your mobile and then tapped Text. That text line means the form opened your Messages app. It does not mean the text was sent. The morning list does not keep a separate browse history. A referral page that fails to load can add a card labeled “Referral page” with no phone. Footer and Ask Artie text links, which do not collect a mobile on the page, are not stored. Cards are deleted after 21 days. Artie also gets a short note when yesterday had no cards. A preview of the site, if you are on one, labels its email as preview and stores its list apart from the live list. The full email still goes through Resend at the time you send it.
• Ask Artie notebook and form counts — hosted Postgres through Supabase stores Ask Artie conversations when that store is on, and a separate count of successful live-site forms (which door, which page, and which vehicle you typed). Those form-count rows do not include your name, phone, or email. This is not a shopper login and is not the VIP app.
• AI response processing — xAI, OpenAI, or models accessed through Vercel AI Gateway, depending on configuration.
• Text-to-speech — ElevenLabs when you use Listen or auto-speak.
• Email delivery — Resend for website form messages.
• VIN decode, recalls, and safety ratings — NHTSA when you look up a VIN or open a vehicle page.
• Fuel economy — EPA when we show typical MPG for a year/make/model family. Not a window sticker for that VIN.
• Other-lot snapshot — dated public prices from nearby dealer websites, shown only in the Buyer Guide Market check, labeled as their posts as of a time. Not a live scrape of your click, and not mixed into Royal Moore inventory cards.
• VIP home — Supabase, when the invite-only VIP app is connected, for referral codes and related records.
• SMS / device messaging — your device messaging app, mobile carrier, and the receiving phone service when you actually send a text.
• Dealership process — when needed to complete a vehicle conversation or visit you already asked Artie to coordinate.
• Legal or safety reasons — if required by law or reasonably necessary to protect rights, safety, or security.

We do not sell personal information from this site or rent/broker these inquiries to third-party lead buyers.

The site may use cookies or similar browser storage needed to operate pages, remember preferences, or understand basic traffic. Ask Artie currently stores the auto-speak on/off preference in browser local storage. The current application does not put the Ask Artie chat transcript in local storage.

You can clear browser storage through your browser settings. Clearing it may reset saved preferences.

Drive with Artie stores Ask Artie conversations on our servers so we can operate the guide and improve it. That is not a shopper login. Successful live-site form counts (door, page, vehicle typed) are stored without name, phone, or email, then deleted after 90 days. Ask Artie chat words older than 90 days are replaced with a forgotten marker; the visit count can remain. Email support@drivewithartie.com if you want a stored conversation deleted sooner. Contact-form emails and SMS you actually send may remain in the relevant inbox, messaging system, or provider records until deleted or according to those systems’ retention settings. Hosting, AI, speech, and email providers may also maintain service/security logs under their own policies and configuration.

Where Drive with Artie directly controls a record, we keep it only as long as reasonably needed to help you, operate the service, resolve issues, or meet legal obligations.

• You can use the site without submitting an Ask Artie prompt, form, microphone input, Listen request, or text message.
• You can type instead of using the microphone, and read replies instead of using Listen.
• Opening an SMS composer does not send anything until you press Send.
• The text opt-in checkbox is never pre-selected. Checking it is optional.
• Reply STOP to end SMS from Drive with Artie.
• Email support@drivewithartie.com to ask what Drive with Artie directly holds about you, correct it, or request deletion where applicable.

This site is for adults shopping for or owning vehicles. We do not knowingly collect information from children under 13.

We may update this policy when the product or its providers change. We’ll post the new effective date here so the public description can stay aligned with the site that is actually running.

Drive with Artie — Artie Johnson
Operator: Get UpHelp Operations LLC (Oregon)
Email: support@drivewithartie.com
Phone / SMS: (855) 657-4157
Web: https://www.drivewithartie.com